Levels and Profiles of Functionality as Dimensions of University Quality: An Empirical Study of Universidad Complutense

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Abstract

This study comes out as a step forward in a research line focused on validating empirically a systemic model of university quality. The article defines university quality in terms of three dimensions: functionality, effectiveness and efficiency. The focus of the article is on the analysis of the dimension of functionality as a starting point in the process of identifying and validating indicators for the evaluation of university quality. The core of the article integrates the presentation of the level and profile of functionality of the university for the total sample and for three audiences: faculty, students and employers. For each audience the study emphasizes the evaluation of the extent to which the university accomplishes its functions as a whole institution (level) and for each separate function (profile), as well as the differences among different strata of each audience. Finally, the study points out the differences in the profiles of functionality of the university observed by the different audiences, both as a whole institution and for each function. In the conclusions, a global vision of the level of functionality of the university, evaluated by the three audiences, is established.

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How to Cite
De la Orden Hoz, A., Asensio Muñoz, I., Biencinto López, C.-M., González Barberá, C., & Mafokozi Ndabishibije, J. (2007). Levels and Profiles of Functionality as Dimensions of University Quality: An Empirical Study of Universidad Complutense. Education Policy Analysis Archives, 15, 12. https://doi.org/10.14507/epaa.v15n12.2007
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Author Biographies

Arturo De la Orden Hoz, Universidad Complutense de Madrid

Arturo de la Orden Hoz es catedrático emérito de la facultad. Sus líneas de investigación actuales son la evaluación y los modelos de evaluación universitaria.

Inmaculada Asensio Muñoz, Universidad Complutense de Madrid

Inmaculada Asensio Muñoz es profesora titular de la Universidad. Es especialista es métodos de investigación y análisis de datos.

Chantal-María Biencinto López, Universidad Complutense de Madrid

Chantal-María Biencinto López es profesora ayudante doctora de la facultad. Su especialización es la metodología de investigación en ciencias sociales y e-learning.

Coral González Barberá, Universidad Complutense de Madrid

Coral González Barberá es profesora ayudante doctora de la facultad. Sus líneas de investigación incluyen el estudio del bajo rendimiento académico en educación secundaria, la funcionalidad como dimensión de la calidad universitaria y el valor añadido de la escuela.

José Mafokozi Ndabishibije, Universidad Complutense de Madrid

José Mafokozi Ndabishibije es profesor titular de la Universidad. Es especialista en pedagogía adaptativa y métodos de investigación en educación.