Academic tutoring during COVID-19: Higher education students’ perspectives

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Abstract

The tutor’s role, as well as that of many others in the educational sphere, was affected by the current contingency product of COVID-19. As a result, the development of different strategies to identify the way this type of services unfolds was deemed essential for its own improvement. This article documents the results of a research exercise. The goal of this exercise was to identify, from the eyes of the students of a public state university in Mexico the way tutors carried out their duties during the health emergency. Results show a set of categories associated with satisfaction and dissatisfaction from the students’ comments. It is noted that most of their opinions are satisfactory. Conclusions show that whether from a satisfaction or dissatisfaction perspective, there are three elements commonly valued by students: communication, academic support and mentoring, and their tutors’ attitudes. Attention is drawn to the importance of also exploring studies from tutor’s perspectives in order to complement and look further into understanding tutoring’s development during this contingency.

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How to Cite
Ponce, S., Martínez, Y., Ruelas, P. Y., & Toledo, D. G. (2022). Academic tutoring during COVID-19: Higher education students’ perspectives. Education Policy Analysis Archives, 30, (70). https://doi.org/10.14507/epaa.30.6852
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Author Biographies

Salvador Ponce, Universidad Autónoma de Baja California

Doctor en Educación, profesor-investigador adscrito a la Universidad Autónoma de Baja California. Miembro del Sistema Nacional de Investigadores (Conacyt). Su campo de interés es la educación superior, en particular los procesos formativos, la evaluación educativa y la educación en línea.

Yessica Martínez, Universidad Autónoma de Baja California

Profesora- Investigadora adscrita a la Universidad Autónoma de Baja California. Doctora en Educación, miembro del Sistema Nacional de Investigadores (Conacyt). Perfil PRODEP. Líder del Cuerpo Académico Psicología Educativa y Desarrollo del Potencial Humano.

 

Paul Yitzen Ruelas, Universidad Autónoma de Baja California

Licenciado en Docencia de la Lengua y Literatura. Actualmente es analista adscrito a la Coordinación General de Formación Profesional de la Universidad Autónoma de Baja California.

David Guadalupe Toledo, Universidad Autónoma de Baja California

Profesor- Investigado adscrito a la Universidad Autónoma de Baja California. Sus líneas de investigación son la política lingüística y la formación del profesorado de lenguas extranjeras Es miembro del Sistema Nacional de Investigadores (Conacyt).