School satisfaction and performance: Analysis of community college students integrated to high school

Abstract

Satisfaction with the school and the student's academic performance are fundamental aspects to be managed by educational institutions; however, little is evaluated as to how this relationship occurs. We verified how the satisfaction of students with professional education integrated with high school in the State education network of Recife, Brazil is related to school performance based on the Pernambuco Education Development Index (IDEPE). The research is exploratory-descriptive, being carried out through a face-to-face survey. We collected data from two school units and then compared it with the index analyzed. The results indicated that school students with better performance in the index, are more present. The services provided were also better evaluated by school participants with higher performance, indicating that satisfaction can positively result in the result of the index. This study contributes in a theoretical and practical way by revealing that although the structure is a relevant aspect for the evaluation of students, what most increases satisfaction and performance in school rates is a way in which the services offered by the institutions.