Próximo(s)

“Pesadillas” e “historias de terror”: Experiencias del personal de educación superior al navegar el programa de condonación de préstamos por servicio público

Autores/as

  • Z. W. Taylor Georgia State University https://orcid.org/0000-0002-6085-2729
  • Elizabeth Rainey Fordham University https://orcid.org/0000-0001-9924-394X
  • Debra Carter The University of Kansas
  • Allison Maldonado Stanford University
  • Dana George The University of Alabama
  • Patrick Ziegler Earnest Financial
  • Karla University of Wisconsin–Madison

DOI:

https://doi.org/10.14507/epaa.34.9346

Palabras clave:

financiamiento, condonación de préstamos, PSLF, servicio público, personal de educación superior, préstamos estudiantiles, estudiantes universitarios, deuda estudiantil

Resumen

El programa de Condonación de Préstamos por Servicio Público (PSLF, por sus siglas en inglés) no ha sido investigado desde la perspectiva de prestatarios que trabajan en el ámbito de la educación superior. Este estudio recoge las experiencias de 30 profesionales de educación superior a tiempo completo de 26 instituciones diferentes, quienes compartieron sus vivencias al navegar el PSLF. A partir de la teoría ecológica de sistemas de Bronfenbrenner (1979, 1994), los hallazgos sugieren que los prestatarios enfrentaron dificultades debido a la complejidad del programa y sufrieron una comunicación deficiente o inexistente por parte del Departamento de Educación de los Estados Unidos, los administradores de préstamos y los empleadores institucionales. En última instancia, los prestatarios sintieron que se vieron obligados a buscar apoyo fuera de estas entidades para avanzar en el proceso del PSLF. Se abordan implicaciones para la investigación, la política pública y la práctica.

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Biografía del autor/a

Z. W. Taylor, Georgia State University

Z. W. Taylor, PhD, is a project manager of student engagement at Georgia State University and the 2025 NASFAA Golden Quill Researcher of the Year award winner.

Elizabeth Rainey, Fordham University

Elizabeth Rainey, EdD, is the inaugural Vice Provost for Student Success at Fordham University, bringing over 22 years of higher education leadership experience—from roles at Loyola University New Orleans, Columbia University, and New York University—to advance student retention, first-year experience, and holistic student development.

Debra Carter, The University of Kansas

Debra Carter, EdD, serves as an enrollment analyst for The University of Kansas School of Professional Studies. With extensive experience in higher education Debra has dedicated her career to holistically supporting students as they face transition and change.

Allison Maldonado, Stanford University

Allison Maldonado, PhD, is a Scientific Grant Writer and Program Manager at Stanford University, where she supports multidisciplinary research initiatives and develops competitive grant proposals that advance the university’s scientific and institutional goals.

Dana George, The University of Alabama

Dana George, EdD, is the Business Engagement and Research Operations Manager for The University of Alabama at GulfQuest, where she leads research partnerships and serves as a liaison between academia, industry, and external stakeholders.

Patrick Ziegler, Earnest Financial

Patrick S. Ziegler is a Senior Account Executive for Campus Relations at Earnest, where he leads campus partnership sales and marketing for the company’s suite of private education loans. Based in the Albany, New York area, he is also an active volunteer with state and regional financial aid associations, supporting FAFSA completion events and financial aid outreach initiatives.

Karla, University of Wisconsin–Madison

Karla Weber Wandel, MS, is the Communications Manager for the Office of Student Financial Aid at the University of Wisconsin–Madison, where she has served for 18 years in roles advancing student support and financial aid communication. A Wisconsin native with a master’s degree in Communications and Public Relations from Purdue University, she also works nationally as a Satisfactory Academic Progress (SAP) consultant with John Burton Advocates for Youth (JBAY), helping institutions improve and simplify access to higher education.

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Publicado

2026-03-10

Cómo citar

Taylor, Z. W., Rainey, E., Carter, D., Maldonado, A., George, D., Ziegler, P., & Karla. (2026). “Pesadillas” e “historias de terror”: Experiencias del personal de educación superior al navegar el programa de condonación de préstamos por servicio público. Archivos Analíticos De Políticas Educativas, 34. https://doi.org/10.14507/epaa.34.9346

Número

Vol. 34 (2026)

Sección

Articles

Licencia

Derechos de autor 2026 Z. W. Taylor, Elizabeth Rainey, Debra Carter, Allison Maldonado, Dana George, Patrick Ziegler, Karla Weber Wandel

Creative Commons License

Esta obra está bajo una licencia internacional Creative Commons Atribución-CompartirIgual 4.0.