Evaluation of the implementation of the Remote Education Program in Minas Gerais during the pandemic: What do users say?

Abstract

This paper assesses the users’ perception about the implementation of the Remote Education Program (Reanp) formulated by the government of the state of Minas Gerais. A total of 388 comments from teachers, students and guardians were monitored and analyzed in relation to 36 posts on the official Facebook page of the State Department of Education, published between May and October 2020. The data reveal that the implementation of the program and its complexity can contribute to the intensification of regional and social inequality, in addition to pointing to the exclusion of a significant number of users. Tensions are evident in relation to technologies, resources and artifacts, access asymmetries that compromise teaching work and student performance. The users’ perceptions about the implementation of Reanp indicates that the emergence of the policy led to vertical and improvised actions, increased levels of discretion, inducing different levels of commitment and motivation.